Finding customers in many new places

Social commerce is becoming even more important as more consumers engage with brands and influencers online via websites, marketplaces, mobile apps and common social platforms.

In this digitally-connected world, new technologies provide opportunities to enhance marketing campaigns with social media influencers to expand reach. It’s also possible to offer immediate click-to-buy conveniences or sync directly to the products on your website to optimize campaign results and revenue potential.

This can be a powerful tactic since social media influencers have a unique ability to affect the purchasing decisions of many of their followers and potentially take your brand viral. Endorsements, product mentions and personal testimonials can be very effective when coming from the right influencer, especially one with particular expertise or fame in a category, such as health, fashion or sports.

Top Influencer

Soccer star Cristiano Ronaldo reportedly makes $1.6 million per sponsored post when reaching out to his roughly 400 million followers.

Paid endorsements by famous celebrities have been a common marketing strategy for decades, but influencers include everyday people who can also effectively advocate for your brand. They can range from mega-influencers with a very large following to smaller, localized influencers with a specialized expertise.

Online communities are another untapped opportunity in social media marketing, especially among Gen Z shoppers. Increasingly, customers are turning to bloggers, influencers and online communities as a primary source of product information and reviews, which has the added advantage of filling gaps due to labor shortages.

OPERATIONAL
CHANGES

Retail changes
are on the move

Supply
chain delays

Labor concerns &
mounting costs

Merging fulfillment
strategies

HYPER-
PERSONALIZATION

The road to
relevance in retail

Turning
the corner

Add data
and analytics

The customer journey
is the destination

RETAIL
MARKETING

Ramping up for the
digital superhighway

Finding customers
in many new places

Going beyond marketing
for the masses

Fixing clunky
phygital experiences

Competing in
the virtual arena

PRICING &
PROMOTIONS

Shift pricing
into high gear

Gaining control
of pricing

Gaining steam
in retail

Navigating the
highs and lows

Dodging economic
impacts